I Hate Online Banking

So, I try to log into my account today. It claims my password/username don't match and therefore we have a problem. I type it all in again, still no dice.

OK, I'll just reset my password!

Go through the security checks, at the end it asks me to set a new password. I type in my olde password I was just trying.

"Your new password must be different from your old password"

Wait.

You're telling me this is my password on file.

The one I'm typing in now.

The one you JUST SAID was a mismatch.